Privacy Policy

This Privacy Policy describes how Boljoon Estate Sale ("we", "us", or "our") collects, uses, and protects your personal information when you inquire about or express interest in purchasing property through our website, lead forms, or Facebook advertising.

1. Information We Collect

We collect the following types of personal information when you submit a lead form or engage with our Facebook Lead Ads:

• Contact details: Full name, email address, phone number, and preferred messaging platform (WhatsApp, call, etc.)
• Property interest: Which lot(s) or property type you are interested in, intended use (farming, investment, residential), and budget range
• Message and notes: Any questions or comments you include in your inquiry
• Source information: How you found us (e.g., Facebook ad, direct website visit, referral)

2. How We Use Your Information

• To respond to your property inquiry and provide information about available lots
• To schedule property viewings or meetings
• To assess and qualify your inquiry using automated tools (including AI-powered lead scoring)
• To communicate with you about the properties and the purchase process
• To improve our marketing and lead response process

3. Data We Receive from Facebook

If you submit a lead form through our Facebook Lead Ads, we receive the information you provided to Facebook, which may include your name, email, phone number, and any custom answers you gave in the form. This data is transmitted to our customer relationship management (CRM) system for follow-up.

4. AI-Powered Lead Qualification

When you submit an inquiry, we may use artificial intelligence (third-party services such as OpenAI) to automatically analyze your message and assess the level of interest. This helps us prioritize responses. The AI processes your inquiry text temporarily to generate a relevance score and suggested response. We do not use your data to train any AI models.

5. How We Store and Protect Your Data

Your information is stored securely in our hosted CRM database with access controls. We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. Access to your data is limited to the property seller and authorized agents involved in the sale.

6. Data Retention

We retain your personal information for as long as necessary to respond to your inquiry and complete any potential property transaction. You may request deletion of your data at any time (see Contact below).

7. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers: Third-party tools we use to operate our CRM and lead management (e.g., hosting platform, AI qualification service)
• Legal authorities: If required by law or to protect our legal rights

8. Your Rights

• Access: You may request a copy of the personal data we hold about you
• Correction: You may request correction of inaccurate data
• Deletion: You may request that we delete your personal data
• Opt-out: You may stop communications from us at any time

9. Cookies

Our website does not use tracking cookies. Facebook and other third-party advertising platforms may use cookies and similar technologies on their own pages. Please refer to their respective privacy policies for more information.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.